Brexit transition helpline launches to support seafood businesses over Christmas period

We will be running a helpline right through the Christmas period to support seafood businesses with last minute Brexit issues.

Operating from Monday 21 December 2020 to Monday 4 January 2021, the service will give seafood businesses experiencing specific issues around the end of the transition period continued access to direct support from our regulation experts.

To access the helpline, businesses can book a time slot to receive a call-back from one of the team. Businesses should provide as much information as possible about the issues they are experiencing at the point of booking their slot.

The helpline is designed to complement the existing advice on our Brexit transition hub. Seafood businesses are asked to refer to that guidance in the first instance, and then to use the helpline for further support or if they have a more specific question.

The helpline will allow us to continue to support seafood businesses during a period when we’d normally be closed and they may struggle to find help elsewhere. If you are having difficulties we would ask that you check the Brexit transition hub on our website first. It highlights the actions businesses need to take now and is regularly updated with new information and issues other seafood businesses are experiencing.
If the guidance doesn’t address your issue then please use the helpline to get in touch. As always, we’ll do our best to provide support and resolve your issue.
Fiona Wright, Head of Regulatory Affairs

This helpline service replaces the usual contact details for our regulation team for Monday 21 December 2020 to Monday 4 January 2021. Book a helpline slot.

Our Brexit transition hub focuses on practical actions seafood businesses should take now to continue to trade smoothly from 1 January 2021, when the transition period between the EU and the UK is set to end. It is structured to provide the most relevant guidance to businesses based on whether they import, export, process and distribute or catch and farm seafood. It also hosts other resources, such as a recording of our recent webinar on preparing for new EU customs procedures hosted with the Institute of Export & International Trade.