Services and helplines for trading with the EU
If you are looking for support or information with filling out forms, we recommend you contact the organisation responsible. We have also listed other organisations that might be able to help you with general queries.
Customs and VAT
HMRC Customs & International Trade helpline
- Telephone: 0300 322 9434
- Textphone: 0300 200 3719
HMRC Import and export general enquiries
- Telephone: 0300 200 3700.
On the HMRC imports and export general enquiries info on Gov.uk:
- Use webchat to speak to an adviser online about general import and export queries.
- send a question about imports, exports and customs reliefs.
HMRC Border services
You can also use a gov.uk online service to tell HMRC that you are going to be attending an inland border facility if you are a haulier, freight forwarder or driver. This allows you to check availability and capacity and tell HMRC in advance that you are attending an inland border facility. This will help you get processed on site as quickly as possible.
Certificates and documentation for exporting
The Marine Management Organisation (MMO) handles administering catch certificates which are needed for all exports. They have published guidance to support commercial fishing vessel owners, merchants and exporters.
Export Health certificates (EHCs)
The UK Government has created an online service to administer Export Health Certificates for all businesses in Great Britain.
If you need help with this, you can contact Animal Plant and Health Agency (APHA) Centre for International Trade on email@example.com or on 03000 200 301.
For help with export documentation email your enquiry and telephone contact details to firstname.lastname@example.org and a certification officer will call to advise.
Logistics and transport
If you need a Kent Access Permit - for travel of an HGV over 7.5 tonnes between Great Britain and the EU via the Port of Dover or Eurotunnel - use the online check a HGV service.
Driver and Vehicle Standards Agency (DVSA)
- Vehicle operator licensing enquiries - 0300 123 9000
- International Road Haulage Permits - 0330 678 1117
To check if a Border Control Post in the EU takes your goods, we recommend contacting them first. There is a list of contacts on the European Commission website.
Help for businesses in Scotland
The Scottish Government
The Scottish Government has published guidance on its Prepare for Brexit website. You can fill out a query on the website or call 0330 303 0661 (Mon-Fri 08:30-17:30). The Fish Health Inspectorate team at the Scottish Government may be able to help too. The web page lists specific people to contact.
Food Standards Scotland
The Food Standards Scotland website has information on:
Contact email@example.com for more information.
Help for businesses in Northern Ireland
The Government in Northern Ireland have published a step-by-step guide on how to get started and use TRACES-NT. This includes how to create a TRACES-NT account, how to login to the online system and how to create a CHED document.
More information on the DAERA website includes:
- Moving goods from GB into Northern Ireland – A guide to using TRACES NT
- Instructions for business pre-notifying the arrival of a consignment at a Northern Ireland Point of Entry
- Important information needed on CHED Part 1 for GB to NI Movements from 1st January 2021
- Guidance on bringing Products of Animal Origin, Animal By-Products & Germplasm from GB to NI
Product safety and standards
Office for Product Safety and Standards
The Office for Product Safety and Standards can you give you information on following product safety regulations now we are no longer in the EU. They can be contacted on 0121 345 1201.
Intellectual Property Office (IPO)
The IPO deals with patents, trademark and copyright issues which may be affected after leaving the EU. They can be contacted on 0300 300 2000.
Recruitment and citizenship
The Home Office should be contacted for any queries on citizenship.
- UK Visas & Immigration helpline - 0300 790 6268
- EU Settlement Scheme application resolution centre - 0300 123 7379