Customer Service Skills

The Customer Service Skills qualification has been developed by Seafish in conjunction with the National Federation of Fish Friers.

The qualification covers all the skills necessary to deliver great customer service in a fish and chip shop or restaurant, and is ideal for counter assistants, waiters, waitresses, and individuals wanting to break into the foodservice sector.

The Seafish/NFFF Customer Service Skills distance learning programme is accessible and yet comprehensive, making it equally beneficial to both experienced foodservice professionals and individuals looking to get started in the industry.

The course itself is designed to be self-studied, and the qualification is awarded on the basis of an onsite assessment, and is endorsed by both Seafish and the NFFF.

More information can be found in our online factsheet for the Fish Frying and Customer Service Skills qualifications.

Online workbooks for this qualification can be found on the Seafood Training Academy website here, while registered learners will received their own printed workbooks and training DVD.

To register for the Fish Frying Skills qualification, please contact the NFFF in Leeds.